Ownership disappears
A message can be read in one inbox while the rest of the team assumes somebody else owns it.
One queue, one customer history
Bring every customer conversation into one clear queue.
Avimora’s unified customer support inbox brings available web chat, email and Telegram conversations into a shared browser-based workspace. Each message keeps its channel origin while the team works from one ownership, status and customer-history model.
The problem it removes
Channel switching hides the real support workload.
The customer repeats context
Separate channel histories force the customer or agent to reconstruct what already happened.
Priorities stay invisible
Personal inbox order does not show which request is urgent, overdue or waiting for action.
Available
Channels arrive. The customer stays continuous.
The inbox normalises available channels into one support queue, then keeps assignment, internal notes, attachments, priority, SLA state and previous conversations close to the work.
How it works
A short path from question to outcome.
Avimora uses opinionated defaults so the team can start with a complete workflow instead of a configuration project.
Connect a channel
Start with the website widget, email or a configured Telegram connection.
Set ownership
Claim, assign or route the conversation to the right person or team.
Work from shared truth
Reply with the channel and customer history visible beside the current issue.
Key capabilities
What the team can do.
Shared ownership
Agents can see who owns the current request.
Focused views
Move between My tickets, Unassigned, Urgent, Overdue and waiting work.
Channel origin
Keep the source visible without creating separate operating systems.
Internal notes
Collaborate without exposing staff-only context to the customer.
Status and priority
Make next action and operational risk explicit.
Customer history
See earlier issues before asking the customer to repeat them.
Relevant roles
Designed around real support work.
Support teams
Divide work without losing shared visibility.
Operations leaders
See ownership and queue risk across channels.
Founders
Understand whether any customer conversation is being missed.
Keep exploring
Related parts of Avimora.
FAQ
Questions about unified inbox.
Which channels appear in the inbox?
Website chat, email and Telegram are available for early teams. WhatsApp, Instagram Direct and Messenger are marked coming soon.
Does Avimora merge every message automatically?
Avimora preserves channel and thread identity while presenting the support work in one workspace. Identity matching must remain controlled and accurate.
Can agents assign conversations?
Yes. Assignment and shared ownership are core support-workspace behaviours.
Are internal notes visible to customers?
No. Internal notes are staff-only and must never appear in customer-facing conversations.
Can I filter urgent work?
The intended focused views include Urgent, Overdue, Unassigned, Waiting for customer and My tickets.
Choose the support your business needs.
Use AI Website on your website, Customer Support with your team, or bring both products together.