Queues compete for attention
Agents need the next conversation that matters, not a dashboard full of unrelated totals.
Context before typing
Give agents context before they type.
The Avimora agent workspace puts a focused queue, the complete conversation and customer-and-ticket context into a three-panel browser experience. Agents can understand the request, collaborate and resolve it without searching across disconnected tools.
The problem it removes
Agents lose time assembling the situation.
Context lives elsewhere
Previous issues, files, notes and approved answers often sit outside the reply surface.
Administration interrupts resolution
Changing owner, status and priority should support the conversation rather than dominate it.
Available
Queue. Conversation. Context.
The left panel keeps focused work visible. The centre holds the full conversation, attachments, notes and composer. The right panel assembles the customer, ticket, knowledge and recommended action.
How it works
A short path from question to outcome.
Avimora uses opinionated defaults so the team can start with a complete workflow instead of a configuration project.
Choose focused work
Open My tickets, Unassigned, Urgent, Overdue or another supported view.
Read the whole situation
Review the thread, customer history, files, sentiment and existing ownership.
Reply and resolve
Use approved knowledge or an editable suggestion, send, then update the ticket deliberately.
Key capabilities
What the team can do.
Focused queue
See work ordered by operational need.
Conversation timeline
Keep customer messages, agent replies and safe system events together.
Customer context
See identity, earlier conversations, open issues and last agent.
Collaboration
Use staff-only notes and assignment without exposing them to the customer.
Reply tools
Use attachments, canned replies, knowledge and editable AI suggestions.
Resolve action
Complete the reply and update the work state with one decisive interaction.
Relevant roles
Designed around real support work.
Support agents
Spend more time understanding and replying.
Team leads
Reduce duplicate work and improve handoffs.
New agents
Learn from approved knowledge and visible customer history.
Keep exploring
Related parts of Avimora.
FAQ
Questions about agent workspace.
What are the three panels?
A focused queue, the current conversation, and customer-and-ticket context.
Can agents add internal notes?
Yes. Internal notes support collaboration and are not customer-visible.
Does the workspace show customer history?
Yes. The product is organised around the customer relationship, with earlier conversations and current issues close to the ticket.
Can two agents avoid duplicate replies?
The workspace direction includes clear ownership and collision awareness. Exact real-time collision behaviour should be verified in the product before a public guarantee.
Can agents edit AI replies?
Yes. Suggested replies are drafts that the agent can review, edit or reject.
Choose the support your business needs.
Use AI Website on your website, Customer Support with your team, or bring both products together.