Support Flow

SupportFlow

by Avimora Technology

One InboxEvery ChannelAI-Powered

SupportFlow is an AI-powered omnichannel customer support platform by Avimora Technology. Unify Instagram DMs, Email, WhatsApp, Telegram, and Web Chat into a single inbox. AI auto-responds to 60% of support tickets instantly. Smart routing sends tickets to the right agent. SLA tracking with auto-escalation. Real-time analytics dashboard. Live in 14 days, zero code required. Built for Shopify stores, e-commerce, SaaS, D2C brands, and fast-growing businesses.

The ConvergenceThis is what your support looks like right now.
hey where's my order??7
love your latest drop 🔥3
DM me back pls5
Subject: URGENT refund request12
Subject: invoice for last order2
Subject: change shipping address4
is this still available in size M?4
bhai delivery kab aayegi?6
hi, double charged on my card2
your app is broken lol3
any discount for bulk order?5
can I change my shipping address?9
What it does

Nine things,
one screen.

Each capability is a different way the same data — your customer conversations — gets more useful.

Unified Inbox

Seven channels, one stream. Instagram, Email, WhatsApp, Telegram, Web Chat, Phone, Forms — all sorted, tagged, and ready for reply from a single screen.

where is my order?AI▍

AI Auto-Response

Trained on your products, policies and tone. Drafts and sends replies for routine questions in under a second — your team approves or lets it fly.

ABC

Smart Routing

Tickets land where they should. Color-coded rules dispatch by channel, language, value or topic to the right agent — without a manager touching anything.

Return Policy.pdfProduct FAQ.mdShipping Guide.docxWarranty Terms.pdfKNOWLEDGE

Knowledge Brain

Upload your return policy, product FAQs, shipping docs — anything. The AI reads them, learns them, and answers customers accurately. Your team just keeps the docs up to date.

SHOPIFYTICKET"Where is my order?"Order #SF-4821₹2,499 · PaidBlue Denim Jacket × 1Shipped — Delhivery

Shopify Integration

Every ticket auto-fills with order details, payment status, and tracking info from your Shopify store. Your agents never tab-switch to look up an order again.

SELECT MODEL◆ClaudeAnthropic◇GPT-4oOpenAI◈GeminiGoogleHow long is the return window?◆Swap models anytime. Same knowledge base. Same tone.

Choose Your LLM

Claude, GPT-4o, Gemini — pick the model that fits your budget and quality bar. Switch anytime. Same knowledge base, same tone, same workflows. No lock-in.

TICKET #4821Refund — order delayedPriority · Billing · Maya24h

Ticketing & SLA

Every conversation becomes a ticket with a clock. Auto-escalation, breach alerts, and a clear resolution trail your customers can feel.

RESOLVED / DAY0▲ 0.0%

Analytics

Volume, response time, CSAT, AI deflection — by channel, agent, day. The numbers your operations meeting actually needs.

Maya0%Devin0%Priya0%Sam0%

Admin Dashboard

See workload at a glance. Balance queues, set thresholds, jump in when an agent is at capacity. Your support team finally has a control tower.

And a lot more

Customised for your business, your workflows, and your team.

Custom IntegrationsCanned ResponsesCollision DetectionCustomer ProfilesInternal NotesSatisfaction SurveysMulti-language AIRole-based Access
How it works

Three steps.
Fourteen days.

We set it up

We connect your channels, configure rules, train the AI on your products and tone. Done-for-you. Zero code.

Your team uses one screen

One login. Every channel. Your agents reply, tag, assign, resolve — all without switching tabs.

AI handles the rest

60% of tickets never reach a human. AI replies, tags, prioritizes, routes. Agents handle what matters.

Shopify Stores
E-commerce
SaaS
D2C Brands
Cloud Services
Marketplaces
Subscription apps
Fintech
Shopify Stores
E-commerce
SaaS
D2C Brands
Cloud Services
Marketplaces
Subscription apps
Fintech
About

Built by Avimora
Technology.

We're a team of 3 backend engineers (including one MBA lol) who've spent years building production systems - from e-commerce platforms, complex workflow automations and custom softwares.

SupportFlow isn't a wrapper on ChatGPT. It's a purpose-built support automation engine: trained on your data, integrated into your stack, and measured on CSAT and not token count.

Small team. Real engineers. No middlemen.

FAQ

Common questions.

SupportFlow unifies five channels into one inbox: Instagram DMs, Email (Gmail & others), WhatsApp Business, Telegram, and Web Chat. All conversations appear in a single stream — sorted, tagged, and ready for reply.

SupportFlow's AI is trained on your products, policies, and brand tone. It drafts and sends replies for routine questions in under a second. Your team can approve each reply or let the AI handle it autonomously. On average, 60% of tickets are auto-resolved without human intervention.

SupportFlow is live in 14 days. Our team handles everything — connecting your channels, configuring routing rules, and training the AI on your products and tone. It's a done-for-you, zero-code setup.

Three plans: Starter at $149/month (2 channels, 3 agents, 1,000 tickets), Growth at $299/month (all 5 channels, 10 agents, 5,000 tickets, AI routing, SLA), and Scale at $499/month (unlimited everything, custom AI, dedicated CSM). All plans include a one-time setup fee. Cancel anytime.

SupportFlow is built for customer-facing businesses — Shopify stores, e-commerce brands, SaaS companies, D2C brands, cloud services, marketplaces, subscription apps, and fintech companies.

Yes. SupportFlow connects natively with Instagram, Gmail, WhatsApp Business API, Telegram Bot API, and embeds a web chat widget on your site. The Scale plan includes custom integrations with your CRM, order management, or any other system.

SupportFlow tracks ticket volume, average response time, CSAT scores, AI deflection rate, and resolution metrics — broken down by channel, agent, and day. The admin dashboard shows real-time agent workload for instant queue balancing.

We offer a free 15-minute live demo using your actual channels and ticket volume. Book a demo and see SupportFlow in action with your own data before committing to any plan.

See it live.

Choose a time that works. You'll receive confirmation and details automatically.

Book a time

15-minute demo. Your channels. Your volume. No slides.

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Or email us: info@avimora.com