Questions happen before purchase
Customers need a quick way to ask about products, delivery or policies while the decision is still active.
Website support, without the installation project
Add customer support to your website with one lightweight script.
The Avimora website customer support widget lets a growing business start conversations directly on its site. One asynchronous JavaScript snippet loads the responsive widget without blocking the page, then sends each customer conversation into the Avimora inbox.
The problem it removes
A website visit should not end in a dead-end form.
Forms lose continuity
A generic form creates a new message but rarely gives the customer a clean way to continue the same conversation.
Heavy widgets hurt the page
A support layer should load asynchronously, reserve its space and stay out of the host page’s rendering path.
Available
From website question to owned support work.
The customer opens the widget, chooses an Instant Answer or writes a message, and adds a file when needed. Avimora creates the conversation, preserves the website context and places it in the support queue.
How it works
A short path from question to outcome.
Avimora uses opinionated defaults so the team can start with a complete workflow instead of a configuration project.
Add the snippet
Place one deferred Avimora script inside the head tag or through your site’s approved custom-code workflow.
Choose the welcome
Set the colour, greeting, launcher position and up to the plan’s available Instant Answers.
Start resolving
New conversations appear in the inbox with the customer, page context and any attachments.
Key capabilities
What the team can do.
Asynchronous loading
The widget is designed not to block the host page.
Responsive conversation
The experience adapts to desktop and mobile browsers.
Instant Answers
Offer approved answers to predictable questions before a ticket grows.
Attachments
Customers can add images and files where the plan allows.
Secure continuation
Longer conversations can continue through a scoped web link.
Accessible controls
Labels, focus order and keyboard behaviour are treated as product requirements.
Relevant roles
Designed around real support work.
Founders
Start with one channel before introducing a larger support operation.
E-commerce teams
Answer product, delivery and return questions on the storefront.
Support teams
Receive website conversations as structured, owned work.
Keep exploring
Related parts of Avimora.
FAQ
Questions about website chat widget.
How is the Avimora widget installed?
Add the configured Avimora JavaScript snippet to the website. It is intended to load asynchronously so it does not block the page.
Can the widget match our brand?
The current product direction includes configurable colour, greeting and basic widget branding. Exact controls depend on the selected plan.
Can customers attach files?
Yes. Attachments are supported where enabled, with file and size limits applied by the product.
What are Instant Answers?
Instant Answers are administrator-defined answers to a small set of common questions. They are not a hidden or automatically generated policy system.
Does it work on mobile?
The widget is designed for common mobile and desktop browsers, including responsive layouts for narrow screens.
Choose the support your business needs.
Use AI Website on your website, Customer Support with your team, or bring both products together.